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Job Description
ECI Comfort is looking for an energetic dispatcher that can solve problems and provide unforgettable experiences to our customers. As a service dispatcher, you are responsible for directing and monitoring the daily assignments of our technicians, answering phones, scheduling our customer’s service/maintenance requests, administrative quality control, coordinating logistics with other departments, and escalating concerns to the Service Manager that could disrupt our daily operations.
ECI Core Values
ECI Comfort is looking for an energetic dispatcher that can solve problems and provide unforgettable experiences to our customers. As a service dispatcher, you are responsible for directing and monitoring the daily assignments of our technicians, answering phones, scheduling our customer’s service/maintenance requests, administrative quality control, coordinating logistics with other departments, and escalating concerns to the Service Manager that could disrupt our daily operations.
ECI Core Values
- Thirst for Knowledge
- Team Player
- Do the Right Thing
- No Drama
- Get Sh*% Done!
Qualifications
- Must have a passion for helping people
- High energy and outgoing personality
- Ability to work in and contribute to a positive team atmosphere
- Great communication and problem solving skills
- Master of multi tasking!
- Ability to manage high call volume and work well through periods of stress and fluctuating workloads
- 5+ years customer service experience preferred
- 1-3 year dispatching experience preferred
- Strong computer Skills (word, excel, etc.)
**Strong knowledge of greater Philadelphia/Bucks County areas, Service Titan dispatch software a plus, office computer skills, excellent communication and customer service skills.
Schedule
Multiple Shifts available: Monday-Friday, Tuesday - Saturday. 8am-4:30pm or 10am-6pm
Benefits
• Aggressive compensation package and bonus structure
• Health and Dental Insurance
• Retirement with company match
• Paid time off
• Company events
• Workplace culture that will make your friends jealous!
Compensation: $40,000.00 - $60,000.00 per year
ECI Comfort
ECI Comfort is a family owned an operated company located in Lower Bucks County, PA. We provide fuel oil, HVAC service & replacement as well as custom installations throughout the Delaware Valley. We are dedicated to a culture that attracts the highest quality employees and truly believe that our success depends on our talented team.
Come help us create an All-Star Team
Company Website: www.ecicomfort.com
(if you already have a resume on Indeed)