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Join Our Team – Awarded "Best of Bucks" Three Years in a Row!
Are you a natural problem-solver with a positive attitude and a passion for helping others? Do you thrive in a team-oriented environment where growth, excellence, and customer satisfaction are the driving forces? ECI Comfort Solutions is looking for a Customer Service Representative who embodies our core values and is ready to grow with us.
Why Join ECI Comfort Solutions?
- Award-Winning Reputation: Voted "Best HVAC Company in Bucks County" for three consecutive years.
- Opportunities for Growth: Expand your skills with our structured training program and grow into leadership roles.
- Core Values: Teamwork, pursuit of excellence, thirst for knowledge, and a GSD (Get Stuff Done) mindset.
- Positive Culture: Work in an environment that values collaboration and uplifts both employees and customers.
Who We’re Looking For:
We’re seeking individuals with these key personality traits:
We’re seeking individuals with these key personality traits:
- Naturally happy, emotionally stable, and uplifting to others.
- Energetic, proactive, and process-driven, excelling in customer service and problem-solving.
Work Style:
- Thrives on customer interaction and takes pride in delivering exceptional service.
- Handles both incoming and outgoing calls with professionalism and ease.
- Re-engages dormant accounts, follows up with “happy calls,” and ensures all customer expectations are exceeded.
- Takes initiative to solve customer concerns promptly and efficiently.
What Makes You a Great Fit?
Preferred Personality and Behavioral Profiles:
Preferred Personality and Behavioral Profiles:
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DISC Profile:
- High I (Influence): Skilled at communication, enthusiasm, and customer interaction.
- High S (Steadiness): Reliable, calm under pressure, and process-driven.
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MBTI (Myers-Briggs):
- ESFJ (The Consul): Outgoing, empathetic, and enjoys connecting with customers and team members.
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Kolbe Index:
- High Quick Start for engaging and problem-solving.
- Moderate Fact Finder and Follow Thru for accurate and thorough customer interactions.
What You’ll Do:
- Be the friendly and knowledgeable voice of comfort for our HVAC customers.
- Build meaningful connections over the phone while adhering to structured processes.
- Collaborate with a dynamic team committed to growth, learning, and excellence.
- Take ownership of customer satisfaction, ensuring every interaction reflects ECI’s high standards.
Why This Role is Exciting:
- Entry-Level Welcome: No experience? No problem! We provide comprehensive training to set you up for success.
- Growth Potential: For the right person, this isn’t just a job—it’s a chance to build a career and grow into management roles.
- Impact: Make a difference by helping customers and contributing to ECI’s mission of exceptional service.
Apply today and take the first step toward an exciting and fulfilling career with ECI Comfort Solutions!
ECI Comfort Solutions is an equal-opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees.
ECI Comfort
ECI Comfort is a family owned an operated company located in Lower Bucks County, PA. We provide fuel oil, HVAC service & replacement as well as custom installations throughout the Delaware Valley. We are dedicated to a culture that attracts the highest quality employees and truly believe that our success depends on our talented team.
Come help us create an All-Star Team
Company Website: www.ecicomfort.com
(if you already have a resume on Indeed)